Support Bulletin 01152020-001: Device Already Paired To Another Account

Some of our customers have reported to us that they're getting the error "Device already paired to another account" after scanning the QR code on their product. It looks like this:

If you've just taken it out of the box and have attempted to pair it with this result, it's most likely that the retailer may have resold a returned product. Sometimes a customer may buy the product, pair it, then return it for one reason or another. If they didn't delete it before returning it, and the retailer resold it at a marked down price, you'll get that error.

Don't worry, we got this. All you have to do is take a good close-up clear picture of the QR code on the product, and send it to

We'll take care of it, and we'll let you know when you're good to pair again!

Leave a comment

Please note, comments must be approved before they are published